000 00239nam a2200097Ia 4500
008 220601s2012 xx 000 0 eng d
100 _aDUTTA, BHOLA NATH
245 0 _aSERVICE MANAGEMENT
260 _c2012
_b1K INTERNATIONAL
942 _2ddc
_cBBA
999 _c4384
_d4384